Trade Support for Travel Agencies
If you sell flydubai or Emirates in Southeast or Eastern Europe, PMT Group is your point of contact. We provide first-line support to travel agencies across twelve markets — in local hours, in local languages, from an office in your country or the one next to it.
What we handle.
- Agency registration and setup with the airline
- Fare and availability queries, including negotiated fares
- Group bookings — quotes, holds, and materialisation
- Reissues and involuntary changes
- Irregular operations — when a schedule breaks and your customer needs an answer
- Product training, in person where practical
Who you'll deal with.
A named person, not a queue. Offices in Belgrade, Bucharest, Sofia, Sarajevo, Zagreb and Tirana; a resident executive in Ljubljana. Markets without a local base are covered by the nearest office — Moldova from Bucharest, North Macedonia and Montenegro from Belgrade, Greece and Kosovo from Tirana.
The full breakdown is on the markets page.
For airlines.
Trade support is the part of representation that most directly determines whether agencies keep selling you. It is also the part most often outsourced to a shared regional desk. We don't run one. Support sits with the same team that owns the sales relationship, because the agency that had a bad reissue experience on Tuesday is the agency deciding what to recommend on Wednesday.
Common questions
What support does PMT Group provide to travel agencies?
PMT Group provides first-line support to travel agencies selling flydubai and Emirates across twelve markets in Southeast and Eastern Europe. That covers agency registration with the airline, fare and availability queries including negotiated fares, group bookings, reissues and involuntary changes, irregular operations, and product training.
Does PMT Group operate a call centre?
No. PMT Group assigns a named account contact per market rather than running a shared call centre or support queue. Agencies deal with the same team that owns the sales relationship in their market, working in their time zone and language.
In which languages and hours does PMT Group support agencies?
PMT Group supports agencies in local languages and local business hours, from an office in the agency's own country or the nearest one. Offices are in Belgrade, Bucharest, Sofia, Sarajevo, Zagreb and Tirana, with a resident sales executive in Ljubljana.
Contact your local team.
Agencies selling flydubai or Emirates in our markets can reach the office covering them directly.
Contact your local team